0049(0)3066763806 captn@eastern-comfort.com

Data Policy

Eastern Comfort GmbH data privacy statement: We are a GDPR compliant business.

Your privacy is important to us, and we respect the trust you instill in us when you share your information with us. We obviously collect information you give us for reasons associated with the booking processes for our hotel, and we also collect information in the background in order to give us a better overview of how people interact with us online. Here you can find all the information we have regarding data we collect on you whilst on our website.

 

Should you need to review and amend/delete the personal data we have collected on you, please contact us directly.  We will send you a full breakdown of the information we have access to about you within a week, and you have the option to update or delete any part, or all of it.

 

We do not collect any information or data on you that we do not need or use.

 

Cookies

This website uses cookies. Cookies do not harm your computer and do not contain malicious code. Cookies serve to make our site more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and created by your browser. Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit. You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, the acceptance of cookies for certain cases or generally exclude and activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Cookies Opt Out:

https://tools.google.com/dlpage/gaoptout?hl=de

 

Bookings (Dormbook):

In order to book with us, you will need to use the booking form on our website, a third party booking agent, or by contacting us directly. All booking information we receive is input directly into our Dormbook booking management system, which is operated by a company in Switzerland called Alixon. Read Alixon´s Data Privacy Statement below. Dormbook stores all information you share, including email address, phone number, address, standard requests, comments, and credit card information on their secure servers. Your personal contact information is stored in this booking system for a number of years, in order to make the booking process smoother for you, should you decide to rebook. All your personal information is stored on secure Dormbook servers, and not on our premises, but accessible only from our hotel terminals.

Dormbook (Alixon GmbH) Data Privacy statement:

“We (Alixon) carry out data processing and storage on behalf of our customers (Hostels). This data is also used to optimize and further develop our system, and may also include the conducting of anonymous user statistics, and reusing of any such anonymous data.

The data we manage is stored on servers in Switzerland and Germany, however under certain circumstances, data exchange with other providers (third party systems) may take place. In addition to these interfaces (Agoda, booking.com, Deskline / Feratel, Expedia, HiHostels, HostelsClub, Myallocator, SiteMinder, Switzerland Travel Center, Tomas, TripAdvisor), data may also be exchanged with Stripe and Datatrans (eg. for credit card details and debit). In addition, the data may be passed on to any system defined by the hostel. Which, if any, third parties are included in a data exchange with the hostel depends on the said hostel´s conditions, and will be explained in their T&C´s”. 

 

Direct Bookings through our Website:

In order to book directly with us on our website, you will be using an integrated iFrame on our booking page, which connects directly to Dormbook (See above). In order to use our booking request form, you will need to access our website, through which you will be tracked by Google Analytics and Facebook Pixel (See below)

Agent Bookings:

Should you book with us through a third party booking agency, like Booking.com, Hostelworld, or similar,  we receive your name, booking request, and comments. From some agents we may receive your email address, home/billing address, and phone number. Most agents we use do not share customer credit card information with us. Personal information we receive from third party booking agents is stored in our Dormbook booking system (See above). In order to find a complete overview of how a specific booking agent handles personal information and data, please refer to their website´s privacy statement. We do not share any personal information we receive through Agent Websites with any third party, except the Alixon GmbH (Dormbook) booking management software.

Read the Booking.com data privacy statement here:

Read the Hostelworld data privacy statement here:

Read the Hostelclub data privacy statement here:

Read the Hostelbookers data privacy statement here:

Read the Budgetplaces data privacy statement here:

Read the HRS data privacy statement here:

Read the Dayuse data privacy statement here:

 

Email:

Contact made with us through email is accessed through a secured Microsoft Outlook account, on a password secured terminal. In order to process your booking, we add your information into our booking management system Dormbook (See above). Correspondence is archived in our email accounts for 5 years in order to refer to previous bookings, invoices, payments etc. Bookings made through email are processed in Dormbook (See above). We do not share any personal information from our Email servers with any third party.

 

Booking Request Form:

Information shared with us through our Booking request form will be received through our email account (See above), and processed through Dormbook (See above). In order to use our booking request form, you will need to access our website, through which you will be tracked by Google Analytics and Facebook Pixel (See below).

 

All Inkl. (Our hosting service)

Our hosting service provides us with our online space and allows us to bring you our online services. This is done for our hostel through All Inkl. Read All Inkl´s privacy statement here: Once you have visited our website, All Inkl will have collected your IP address, MAC address, and information about your browser and device. This information is stored for security reasons on the All Inkl. servers, and we do not use, access, or share this information.

 

Google Analytics:

Once you land on our website, your movements are being counted and tracked by a system called Google Analytics. The provider is Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Read the Google Privacy Statement here: We use this information solely for the purpose of understanding which areas of our website are functioning to the degree we want. We do not knowingly share this information with any third party, do not track any IP addresses, and delete this information after three years. This data remains completely anonymous.

 

Cookies Opt Out:

https://tools.google.com/dlpage/gaoptout?hl=de

 

Facebook:

We use a Facebook icon on our homepage, to which we link our main Facebook page. When you land on our website, Facebook will use this icon to collect information about you which is stored on their servers in the EU and US. This data remains inaccessible to us. Read Facebook´s data privacy policy here:

Facebook Pixel:

Once you land on our website, your movement information is being collected  by a system called Facebook Pixel and stored on their servers in the EU and US. We use this data to help us build Facebook audiences of people who have an interest in us and our services, and advertise further services to them. Pixel also allows us to gain further insights into how people with Facebook accounts interact with our website. The data collected by Facebook Pixel on our behalf will be deleted after 180 days. This data remains completely anonymous.

 

Twitter:

We use a Twitter icon on our homepage, to which we link our main Twitter page. When you land on our website, Twitter will use this icon to collect information about you, which is stored on their servers in the US. This data remains inaccessible to us. Read Twitter´s data privacy statement here:

 

Instagram:

We use a Instagram icon on our homepage, to which we link our main Instagram page. When you land on our website, Instagram will use this icon to collect information about you, which is stored on their servers in the US. This data remains inaccessible to us. Read Instagram´s data privacy statement here:

 

SSL Encryption

This site uses SSL encryption for security reasons and to protect the transmission of sensitive content, such as the requests you send to us as the site operator. You can recognize an encrypted connection by changing the address line of the browser from “http: //” to “https: //” and the lock symbol in your browser line. If SSL encryption is enabled, the data you submit to us can not be read by third parties.

Right to information, cancellation, blocking. At any time you have the right to free information about your stored personal data, the origin, recipient and the purpose of the data processing, and a right to correct, block or delete this data. For further information on personal data you can contact us at any time at the address given in the imprint.

 

No advertising emails!

The use of any contact information included in this site for sending unsolicited advertising and information materials is hereby rejected. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam e-mails.

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